Accessibility statement for the East London NHS Foundation Trust’s website.

This website is run by the East London NHS Foundation Trust. 

The Website and Mobile Applications (No.2) Accessibility Regulations 2018 are designed to ensure that public sector bodies have website and mobile applications that can used by as many people as possible.

This includes people with:

-Impaired vision
-Motor difficulties
-Cognitive impairments or learning disabilities
-Deafness or impaired hearing

This accessibility statement applies to the ELFT website and the staff intranet. It also applies to microsites hosted by the Trust which are listed here.

The current website and  Trust microsites are run by East London NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

•    change colours, contrast levels and fonts
•    zoom in without the text spilling off the screen
•    navigate most of the website using just a keyboard
•    navigate most of the website using speech recognition software
•    listen to most of the website using a screen reader.

The website AbilityNet has advice to help you make your device easier to use. 

We strive to make the website text as simple as possible to understand. Where we have used jargon or an acronym that wouldn't easily be explained by searching online, you can probably find it in the NHS Acronym Buster page. 
If there are still words, acronyms or terms you don’t understand, drop us a line at and we will get back to you. 

NB. ELFT was midway through procuring a new combined website and intranet prior to the coronavirus pandemic. The decision was taken to pause the project during the pandemic. The brief for the new platform included being complaint with the Accessibility Standard so we have had to make some interim adjustments until our new platform launches next year.

September 2021 Update: Work has begun to build a brand new external website for the East London NHS Foundation Trust, which is due to launch in January 2021. It will be tested for compliance against the accessibility regulations.

How accessible this website is

An audit was carried out in December 2020 to test the ELFT website to see how closely it meets the  Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

We know some parts of this website are not fully accessible:

  • Most older PDF, Word, Excel and PowerPoint documents are not fully accessible to screen reader software –   to ask for alternative formats please email
  • Some of our online forms are difficult to navigate using just a keyboard and screen reader software – to access alternative formats please email 
  • the Twitter feed on our homepage is difficult to navigate using just a keyboard and screen reader software – you can visit our Twitter home page to read our tweets here.
  • Some of our older videos may not feature captions. We are working to upgrade these. 

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our

Technical information about this website’s accessibility

East London NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. As of May 2020 an audit is underway.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Link text

Some link text does not make sense when read on its own (for example, ‘read here’).

This fails WCAG 2.1 success criterion 2.4.4, link purpose (in context).

We are reviewing this content as part of a redevelopment of the website. We will set out a schedule for reviewing all of our pages and fixing these links when we launch the new ELFT website, in January 2022.

When we publish new content we will make sure link text meets accessibility standards.


Some of our form fields are missing a label, which can make them difficult to navigate with a keyboard.

This fails WCAG 2.1 success criterion 1.3.1, info and relationships, and 3.3.2, labels or instructions.

We are reviewing our forms as part of a redevelopment of the website and will move to an accessible solution when we launch the refreshed site, likely to be in summer 2021.

PDFs and other documents

We are working towards making all publications available and in line with the Accessibility Regulations on our new website, due for launch January 2022. 

In the meantime, you can contact us to ask for alternative formats at 

Disproportionate burden

Not applicable. We are not claiming that any of our accessibility issues are disproportionate to fix.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. For example, we do not plan to fix old board or AGM reports.

Any new PDFs or Word documents we publish will meet accessibility standards.

Issues with video

Some of our older videos, published before 23 September 2020, may not feature captions.

Any new videos we publish will meet accessibility standards.

You can visit our YouTube channel to see more of our videos.

How we tested this website

This website was last tested in December 2020 using an online tool provided by Monsido.Inc. 

We tested our main website. 

A copy of the report is available by contacting 

What we are doing to improve accessibility

The management and planning of a new website for the Trust is underway at present (September 2021) At every stage of the process we are including user testing with people with a range of accessibility needs. 

This includes those with:

  • impaired vision
  • motor difficulties
  • cognitive impairments or learning disabilities
  • deafness or impaired hearing

A full, independent accessibility audit will be carried out on the redeveloped website before launch.





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