Virtual Working: Quality Improvement

The ELFT Quality Department (Quality Improvement and Quality Assurance) have regularly practiced virtual working methods and since the outbreak of the Covid-19, we have been testing and learning more about how to work in this way.

Please find in this collection of some learning and recommendations from our experiences so far, and further guidance we’ve found from others working virtually too. We hope this learning will help us support communication and collaboration across ELFT and beyond. 

If you are working from home, it is important that you do so safely without any detriment to your physical health. As well as the important things like taking breaks and having a stretch every now and then, you need to have the right equipment to carry out your role:

Furniture order form >>
IT equipment >>

Explore Resources >>

Policies & Digital Guides

ELFT Digital Quick Guide >>Updated 12 August 2020

Policy on Remote Working

QI/QA Department ‘tests’ remote working

Setting up WebEx Account

How to use Cisco WebEx Meetings

What is Microsoft Teams?

The Remote Work Survival Kit

A 'how-to' guide for NHS staff using Microsoft Teams

Quick Guide to iConnect

WebEx Quick Guide

Quick Guide to Virtual Meetings - updated 17 September 

Virtual Consultation Quick Guide - updated 17 September

Remote Working Equipment Order Form

What Do I Use for a Virtual Meeting?

Introduction to Microsoft Teams

Improving the Quality of Your Video

Please see more information on ELFT Digital Systems and different levels of access.

Trust Laptop and iConnect (Remote Access)

Your Trust laptop must be connected to the Trust network regularly to ensure it is secure, remains accessible and up to date. We recommend in the current circumstances that you:
bring your laptop to a Trust site and login; test your iConnect is working (if you don’t use it you may lose it); carry your laptop with you, so you have it ready and available to use; if you haven’t used your laptop for a long period of time or no longer need it to think about your colleagues and recycle by contacting the ELFT IT Service Desk.

NHS Mail

NHS Mail to NHS Mail communication is a simple and secure way to send information. You access your NHS Mail account on on any PC, laptop, iPad.
Remember, only NHS mail to NHS mail email is secure. If you want to send confidential information to a non-NHSmail email you must use [secure] in the email header.

Virtual Meetings

Webex offers the ability to have virtual face to face meetings for professional meetings such as team meetings, supervision, and for delivering patient care (e.g. appointments, assessments and therapy sessions). You can register for a Webex account, yourself for free. See more information and Guidance on Using WebEx.

Sign up & Create an Account >>

Instant messages, make internal calls, share, edit and collaborate on files and documents

NHS Digital has made Microsoft Teams available to all NHS staff. You’ll now have access to Teams, a hub for collaboration in Office 365.

This application will enable you and your colleagues to send instant messages, make internal calls, share, edit and collaborate on files and documents all in one central, secure location.

With Teams, you’ll be able to:

  • Chat with and call NHSmail colleagues from different organisations and locations in real-time. Follow these chat & call steps for guidance
  • Use Teams to hold meetings with fellow NHSmail users.
  • Catch up on all your unread messages, @mentions, replies, and more Get Started >>

ESR - Accessing eLearning and Payslips at Home

Staff can now obtain their username and reset their password for Oracle Learning Management (OLM) / Electronic Staff Records (ESR) from home.

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