The CAMHS Crisis Team provides 24-hour crisis assessment support to children and young people presenting with a mental health crisis in three East London hospitals; Newham University Hospital, Homerton University Hospital and Royal London Hospital. 

Clinicians within the service provide crisis assessments and develop care plans to support access to the appropriate onward services. The service works closely with our hospital partners, community child and adolescent mental health services (CAMHS), intensive community care services (ICCS), inpatient services, social services, education and other agencies that are involved with a young person's network.

The service uses a Therapeutic Assessment framework to ensure compassionate and holistic assessments for children and young people presenting to our service.

Giving Feedback or Making a Complaint

We want to ensure you receive a high-quality service. We welcome any feedback about our services as this will help us to learn and improve. We will listen carefully and do everything possible to ensure your comments and concerns are addressed.

Compliments
At NHS East London Foundation Trust, we value and celebrate the contributions of our staff, patients, and community partners. Our compliments platform is a space where we express gratitude, recognise exceptional care, and foster positivity within our organisation. Join us in spreading kindness and appreciation throughout our community. Compliments Email: elft.pals@nhs.net 

Patient Advice and Liaison Service (PALS) 
ELFT PALS, your support service at East London NHS Foundation Trust. Whether you need information, guidance, or a listening ear, we're here to help. From providing info and guidance to supporting you through concerns and facilitating communication, we aim for quick resolutions and access to resources. Your healthcare journey is important to us, so reach out today for assistance. The PALS team can be contacted as follows FREEPHONE 0800 783 4839 or Email: elft.pals@nhs.net. 

Complaints 
ELFT Complaints handle any concerns you might have about our services. You can share your feedback with us in different ways, and we'll look into it carefully. Our goal is to resolve any issues to your satisfaction, making sure you're heard and helped along the way. We're committed to being open and fair, and we'll keep you updated on how we're addressing your concerns. Our aim is always to improve, and your feedback helps us do just that. We aim to acknowledge queries within 3 working days.

Co-Production of Page

This webpage has been created in collaboration with children, young people, parents and carers. If you have suggestions for improving these webpages, please contact elft.ppgchcamhs@nhs.net