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Accessibility Statement

Accessibility statement East London NHS Foundation Trust

This accessibility statement applies to www.elft.nhs.uk. 

This website is run by East London NHS Foundation Trust. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • some videos do not have captions
  • live video streams do not have captions

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille:

We’ll consider your request and get back to you in 10 working days. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Communications team - elft.communications@nhs.net.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

East London NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons:

  • Some PDF documents produced after 23 September 2018 are not fully accessible to screen reader software
    • These relate to the following: WCAG 2.4.2 Page titled (PDF) WCAG 3.1.1 Language of Page (PDF) WCAG 1.3.1 Info and Relationships: Tables (PDF) WCAG 1.1.1 Non-text content (PDF).
  • Some of our images contain text (Success Criterion 1.4.5 Images of Text). We are actively working to remove all images containing text. We aim to complete this by April 2024. 
  • Some of our content does not contain captions (Success Criterion 1.2.5 Audio Description (Prerecorded)). We are actively working to ensure all videos contain captions. We aim to complete this task by December 2023.
  • Some of our links are not descriptive (Success Criterion 2.4.6 Headings and Labels). We are actively working to ensure all links are descriptive. We aim to complete this by December 2023. 

Content that's not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

Preparation of this accessibility statement

This statement was prepared on 04 September 2023 following a self-assessment of this website's accessibility compliance using manual checks and automated tools such as axeDevTools.

The statement was last reviewed on 05 September 2023.