In line with this commitment, we are excited to announce plans to bring together our three mental health crisis lines in City & Hackney, Newham and Tower Hamlets, into one team. This aims to streamline these services, improve call wait times and call outcomes, and enhance accessibility for those most in need. To help our community understand what these changes mean and how they will impact on service delivery, we have put together a series of informative videos addressing frequently asked questions about these plans.
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Introducing ELFT's Mental Health Crisis Lines
In this video, Nawshin Ali, a service user from Newham, and Melanie King, Tower Hamlets Crisis Pathway Service Manager, introduce our plans to bring together our three mental health crisis lines in East London into one service.
How will this impact services and waiting times?
In this video, Nawshin and Melanie discuss how the creation of one East London service will impact on existing services and call wait times.
Will I need to call a new number?
In this video, Nawshin and Melanie discuss whether service users and members of the community will need to call a new number when getting in touch with our East London Crisis Line Service.
Will the person I'm speaking to be based locally?
In this video, Nawshin and Melanie discuss whether staff in our East London Crisis Line Service will be based locally.
Will the person I'm speaking to be a qualified Mental Health Professional?
In this video, Nawshin and Melanie discuss whether staff in our East London Crisis Line Service will be qualified mental health professionals.
What will the staffing levels be throughout the day?
In this video, Nawshin and Melanie discuss staffing levels in our East London Crisis Line Service.
Will I need to repeat my story every time I call the service?
In this video, Nawshin and Melanie discuss whether service users will need to repeat their story each time they contact our East London Crisis Line Service.
How will the service be accessed and how will success be measured?
In this video, Nawshin and Melanie discuss how our East London Crisis Line Service will be accessed and how success will be measured.