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Patients Know Best

Patients Know Best

PKB
Patients know best

Register using your NHS login

With Patients Know Best you can add, access, and share your health information with healthcare professionals, family and carers – anytime, anywhere.
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Log into Patients Know Best

Once you are logged in, the Patients Know Best registration page will appear and you will be promoted to create a password.

What is PKB?
Patients Know Best (PKB) is a secure online personal health record where you can see most of your appointment letters, discharge summaries, care plans, and patient reports. You will be able to access more information from other organisations within our NEL ICS, such as Barts, Homerton, NELFT, and BHRUT.

PKB won’t substitute the appointment letters that we send you, you will still receive those, this is only an added way to access appointment information. In the future, more features will be available including access to care plans and assessment questionnaires.

If you choose to register, you’ll receive the majority of your letters through the platform, meaning all your information is stored securely in one place. At ELFT we are rolling out Patients Know Best across our services.

How does Patient Knows Best Work?
The platform is free and easy to use. If you already have a PKB account, you will be sent an email notifying you that you can now access your records via a link which will take you straight to the PKB page. Or you can access the registration page from any digital device that you can access the internet from - a PC, laptop, tablet, or smartphone. If you are signing up to PKB for the first time, follow these steps:

  • Simply log in to the NHS website from your smartphone, tablet, or computer.
  • If you don't have an NHS login, you will be prompted to create one via the NHS website.
  • Once you are logged in, the Patients Know Best registration page will appear, and you will be prompted to create a password.
  • After you have completed the form and registered, you can access the portal using the same Patient's Know Best web link or through the NHS App.

Once you are signed up, you will be able to see your hospital appointment information. In the future, once we have more features available, you will be able to see more information. You won’t be able to amend or cancel appointments through the Patients Know Best. If you need to make any changes to your appointment, please call our switchboard on 0207 655 4000 or contact your service directly.

The Benefits of Patients Know Best

Patients Know Best will allow you to:

  • Have better choice and control of your healthcare
  • Share your record: Share your record with your GP, hospital consultant, at-home care provider, pharmacist, paramedic, carer or next of kin.
  • You can control what they see with privacy and consent settings.
  • See your record anytime: See all your appointments together in one place and access it wherever you go, at home or abroad.
  • Add your data: Add important information about your past medical history or any old clinical documentation so it’s there in one place when you need it.
  • Track your health: Keep a journal, monitor your symptoms and add measurements. Then if something isn’t quite right, you know when to contact your healthcare team

Frequently asked questions

Take a look at the most commonly asked questions concerning Patients Know Best.
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