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You are able to call NHS 111 and select 'Option 2' in East London. Calls to the local crisis lines currently in place at ELFT will be diverted to the centralised 111, option 2 service, meaning that no calls will be missed.
NHS 111, 'Option 2' is open 24 hours a day to support people living in the City & Hackney who experience a mental health crisis. The Helpline is free to call and available 24 hours a day including at weekends and Bank Holidays.
Callers will be given support and advice from mental health professionals.
The service aims to provide the right care at the right time and prevent people from spending unnecessary time at the Accident & Emergency Department.
The Helpline can:
The service provides an emergency assessment service for those calling who are in crisis – we will see people on the same day and either treat or refer them to a team where their needs can be met.
We encourage those known to services to continue contacting them in the ways they had been doing so previously during working hours. Those wishing to contact a mental health professional outside of hours – or those who aren’t previously known to services – should contact 111 and select option 2. Read more in our website news item.
City and Hackney Crisis Assessment Hub (Walk-in Centre)
If you or someone you know is experiencing a mental health crisis, our walk-in centre provides immediate support, guidance, and care. Our trained crisis assessment team is here to help you in a safe, compassionate environment, offering assessments and referrals to further services. This service is for individuals who do not require A&E intervention .
Opening hours are between 8am - 8pm, every day.
Address:
City & Hackney Crisis Assessment Team
Homerton Hospital
Raybould Centre
Homerton Row, E9 6SR
Telephone:
Please call NHS 111, and press 2 for Mental Health support.
City & Hackney Walk-in Crisis Café
As well as offering a welcome cuppa, the Crisis Cafe is a safe, supportive, and therapeutic place for anyone struggling and not coping with life. It means people do not have to be alone, struggling with upsetting thoughts or worries.
The Café is at:
The Raybould Centre
City and Hackney Centre for Mental Health,
Homerton Row
London
E9 6SR
It is open from 6pm-9pm Monday to Friday, and from noon-4pm on Saturday and Sundays.
Call 073937 62366.
City and Hackney Centre for Mental Health
Homerton Row
London
E9 6SR
United Kingdom
The helpline is for people of any age who may have long-term psychological issues or who have had a sudden crisis such as a shock, bereavement, relationship issue, etc. They offer confidential expert advice and guidance support and referrals to local services if needed.
Freephone 0800 073 0006
If you live in Bedfordshire, Newham or Tower Hamlets, or other areas that ELFT does not serve, please see the Get Help in an Emergency page.
The Service User Network is for people who experience emotional and psychological distress, frequent mood changes, emotional instability, self-harm and/ or have thoughts of suicide. It is a supportive and therapeutic group for individuals to develop self-help management strategies to prevent a future crisis. See the SUN Poster here (Please note new email address: elft.sun@nhs.net)
The Network can also support family, friends and people who support someone with mental health issues. To find out more, contact the SUN on 07508 842 688 or email: elft.sun@nhs.net
This is a walk-in service. Although you can call us or email us if you prefer.
All mental health and psychological conditions
The service provides a safe confidential space for people who are in crisis or distressed to get support, information and practical solutions. It is open to everyone.
