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Self-referral

Mental Health Crisis Support (Newham)

NHS 111, 'Option 2' in East London

You are able to call NHS 111 and select 'Option 2' in East London. Calls to the local crisis lines currently in place at ELFT will be diverted to the centralised 111, option 2 service, meaning that no calls will be missed.

NHS 111, 'Option 2' is open 24 hours a day to support people living in Newham who experience a mental health crisis. The Helpline is free to call and available 24 hours a day including at weekends and Bank Holidays.

Callers will be given support and advice from mental health professionals.

The service aims to provide the right care at the right time and prevent people from spending unnecessary time at the Accident & Emergency Department.

The Helpline can:

  • support and help you if you have mental health problems
  • provide accurate information and advice about local mental health services
  • communicate with other services or teams on your behalf if you wish
  • support you in a non-directive way, to empower and encourage you to take control of your own life and come to your own decisions.

​​The service provides an emergency assessment service for those calling who are in crisis – we will see people on the same day and either treat or refer them to a team where their needs can be met.

We encourage those known to services to continue contacting them in the ways they had been doing so previously during working hours. Those wishing to contact a mental health professional outside of hours – or those who aren’t previously known to services – should contact 111 and select option 2. Read more in our website news item.

For young people under 18 who live, work, or study in Newham experiencing a mental health crisis, a specialist CAMHS service is available in the borough. 

Other useful numbers and websites

 

Telephone number
NHS 111, 'Option 2'

Newham Together Café is open! 

Mind in Tower Hamlets, Newham and Redbridge are pleased to announce the official opening of our Newham Together Café. 

Together Café is more than just an out-of-hours drop-in centre; it's a lifeline for Newham residents aged 18+ facing mental health challenges. 

Open evenings and weekends, The Together Café warmly welcomes all, with no referral process required and support there and then. We offer short-term support, equipping attendees with recovery strategies in partnership with ELFT. 

The service is based at Stratford Advice Arcade. The Together Café will provide person-centred, practical, and emotional support, face-to-face or via telephone on a one-to-one or group basis to individuals experiencing mental health distress. 

This will consist of 1:1 and group support; de-escalating and providing interventions, signposting for specialised or longer-term support, and delivering collaborative self-management plans with clients to improve mental wellbeing. 

Our official opening times are: 

Monday – Friday: 17:00 - 21:00 & Weekends/Bank Holidays: 15:00 - 21:00 

Contact us: 

Newham Together Café 

Stratford Advice Arcade 
107-109 The Grove 
London 
E15 1HPT 

T: 020 7510 1081  
E: togethercafe@mindthnr.org.uk