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Mental Health Crisis Support (City & Hackney)

NHS 111, 'Option 2' in East London

You are able to call NHS 111 and select 'Option 2' in East London. Calls to the local crisis lines currently in place at ELFT will be diverted to the centralised 111, option 2 service, meaning that no calls will be missed.

NHS 111, 'Option 2' is open 24 hours a day to support people living in the City & Hackney who experience a mental health crisis. The Helpline is free to call and available 24 hours a day including at weekends and Bank Holidays.

Callers will be given support and advice from mental health professionals.

The service aims to provide the right care at the right time and prevent people from spending unnecessary time at the Accident & Emergency Department.

The Helpline can:

  • support and help you if you have mental health problems
  • provide accurate information and advice about local mental health services
  • communicate with other services or teams on your behalf if you wish
  • support you in a non-directive way, to empower and encourage you to take control of your own life and come to your own decisions.

​​The service provides an emergency assessment service for those calling who are in crisis – we will see people on the same day and either treat or refer them to a team where their needs can be met.

We encourage those known to services to continue contacting them in the ways they had been doing so previously during working hours. Those wishing to contact a mental health professional outside of hours – or those who aren’t previously known to services – should contact 111 and select option 2. Read more in our website news item.

City and Hackney Crisis Assessment Hub (Walk-in Centre) 
If you or someone you know is experiencing a mental health crisis, our walk-in centre provides immediate support, guidance, and care. Our trained crisis assessment team is here to help you in a safe, compassionate environment, offering assessments and referrals to further services. This service is for individuals who do not require A&E intervention .

Opening hours are between 8am - 8pm, every day.

Address: 
City & Hackney Crisis Assessment Team
Homerton Hospital
Raybould Centre
Homerton Row, E9 6SR

Telephone: 
Please call NHS 111, and press 2 for Mental Health support.

City & Hackney Walk-in Crisis Café
As well as offering a welcome cuppa, the Crisis Cafe is a safe, supportive, and therapeutic place for anyone struggling and not coping with life. It means people do not have to be alone, struggling with upsetting thoughts or worries.

The Café is at:
The Raybould Centre
City and Hackney Centre for Mental Health,
Homerton Row
London
E9 6SR 

It is open from 6pm-9pm Monday to Friday, and from noon-4pm on Saturday and Sundays. 

Call 073937 62366.

Address

City and Hackney Centre for Mental Health
Homerton Row
London
E9 6SR
United Kingdom

Opening hours
24 Hours, every day of the year.
Contact
Contact the service directly
Telephone number
NHS 111, 'Option 2'

Service User Network (SUN)

The Service User Network is for people who experience emotional and psychological distress, frequent mood changes, emotional instability, self-harm and/ or have thoughts of suicide. It is a supportive and therapeutic group for individuals to develop self-help management strategies to prevent a future crisis. See the SUN Poster here (Please note new email address: elft.sun@nhs.net)

The Network can also support family, friends and people who support someone with mental health issues. To find out more,  contact the SUN on 07508 842 688 or email: elft.sun@nhs.net  

This is a walk-in service. Although you can call us or email us if you prefer.

All mental health and psychological conditions

The service provides a safe confidential space for people who are in crisis or distressed to get support, information and practical solutions. It is open to everyone.

Related content

City and Hackney Crisis Pathway Services

The Crisis Pathway Service offers immediate support to people in crisis or distress but also follows up with a range of interventions to help individuals develop ways to cope with difficulties in their lives and find ways help to avoid a crisis.

Get Help in an Emergency

Contact details for people who are experiencing an urgent mental health crisis, depression, anxiety, psychosis, perinatal mental health.

Walk-in Crisis Café - City & Hackney

City and Hackney’s crisis services offer immediate help if you are in distress or crisis. They will also follow up with a range of support to help you find new ways to cope with difficulties and avoid future crisis.