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Newham Community Adult Diabetes Service

The Newham Community Adult Diabetes Service aims to equip people to manage the condition to stay well, to intervene at an early stage if issues arise, reduce complications resulting from diabetes and reduce preventable hospital admissions.

Our Aim
The service provides people with a diagnosis of diabetes with comprehensive and individualised specialist care. This includes a structured education service for adults with Type 2 Diabetes to enable you understand the condition and learn how to manage it, make adjustments and know when you need to escalate an issue.

Support to Mental Health Units
We provide an in-reach diabetes service to adult mental health wards in the Trust to ensure that the service users diabetes management continues and is monitored even if they are experiencing a mental health crisis. We also provide a Paediatric Diabetes service in conjunction with Newham University Hospital.

See our referral form here: The Newham Adult Diabetes Service Referral form

Out of Hours Support
We do not provide an out of hours or weekend service. If you need assistance at these times, we advise you to either call your GP or 111 if you have a health concern. In the event of an emergency, individuals should go to A&E or call 999. 

Home visits
We carry out home visits for patients who are housebound, bedbound, who are receiving end of life care in their own homes or in residential care. 

Transport
Hospital transport is available for those who require additional assistance to travel to Shrewsbury Road Health Centre. The service can be booked by calling the Patient Transport Service line: 0207 767 3344.

Useful Information
Diabetes UK site:  https://www.diabetes.org.uk/
NICE Guidelines site: https://www.nice.org.uk/guidance/ng28

Address

Shrewsbury Road Health Centre
Shrewsbury Road
London
E7 8QP
United Kingdom

Email address
newham.pbs@nhs.net
Telephone number
0207 909 3624

Patients who meet the referral criteria need to be referred by the Ward Psychiatric Consultant, doctor and other healthcare professional. 

Download our Newham Diabetes Mental Health Referral form here >>
E-mail it to: elft.mhreferrals@nhs.net

We provide Diabetes support are these sites:

Newham Centre for Mental Health
Cherry Tree Way, Glen Road, East Ham, London, E13 8SP Tel: 0207 540 4380

City and Hackney Centre for Mental Health
Homerton Row, Hackney, London, E9 6SR Tel: 0208 510 5555/ 0208 510 8030

Tower Hamlets Centre for Mental Health
Bancroft Road, Tower Hamlets, London, E1 4DG Tel: 0208 121 5001

John Howard Centre
12 Kenworthy Road, Homerton, London, E9 5TD Tel: 0208 510 2003

East Ham Care Centre
Shrewsbury Road, London, E7 8QP (covering Sally Sherman and Cazaubon Wards). Sally Sherman Ward 0208 475 2083, Cazaubon Ward 020 8475 2057/2058 

Luton and Bedford Inpatient services - TBA

All needles and sharp items need to be disposed of safely.
You can see our guidance here >>

 

We provide Structured Education for people with Type 2 diabetes. This is provided in groups, (face to face or virtually) and 1-2-1 sessions:

DESMOND English speaking: (Managing my diabetes & diabetes and healthy lifestyle). A whole day programme. 

Non-English Speaking Group Session: (Provided in Bengali, French, Hindi, Gujerati, Polish, Punjabi, Romania, Urdu) 1 x 3.5 hour session 

One-to-One session: Appropriate for learning disability, drugs/alcohol abuse/housebound/mental health needs

Referral to the service: Patients who meet the referral criteria are referred by their GPs, Diabetes Consultants and other Healthcare professionals. If you wish to be referred to our service, speak to your GP about it. 

Our service aims to provide the best care possible for people with diabetes. To achieve this, we involve people with diabetes, carers and their families to help with shaping the care we provide. 

We hold regular Patient Focus Group meetings which are bi-monthly and held on the third Wednesday of the month at 3:00pm-4:00pm. 

If you are a Newham resident and are interested in joining the Focus Group, we would love to hear from you. Please contact us on 0207 909 3624.
 

We care: We put service users’ health and safety first by offering services to all adult with diabetes in Newham, housebound clients, residential, nursing homes and mental health units. We actively encourage health promotion through education, health events and take part in peer support groups. We carry out regular clinical audits and take action to improve our service and clinical outcomes.

We Respect: We are aware of the cultural needs of our clients which is reflected in our care package. We support service users to make informed decision which we respect and value. We actively seek feedback from service users in order to improve our delivery of care. We acknowledge all aspects of holistic care, including social, emotional, physical and mental wellbeing. We create a safe and welcoming environment for all. 

We are inclusive: We treat all service users individually regardless of age, race, gender and ethnicity. We actively promote education and training to develop our staff clinical skills and knowledge through clinical supervision for all our staff. We strive to discover innovative ways to treat service users.