The Single Point of Access offers triage for routine, urgent, and emergency referrals, information, and advice 7 days a week between 8am-10pm for 365 days a year.
Single Point of Access - Newham
The Single Point of Access (SPA) team has been operational since December 2015. They are the first point of contact for patients and referrers for the following CHN Services:
- Extended Primary Care Team for all localities
- Community Physiotherapy and Occupational Therapy
- Rapid Response
- District Nursing Teams, for all localities including bookings for the Dressing Clinics (complex dressings only)
- Care Navigation
- Fast Falls Service
- Referral and Assessment Team
- Service Lead: Jasmin Zaman, Administration Manager
- Senior Manager: Helen Grimes, Head of Administration
Address
East Ham Care Centre
302 Shrewsbury Road
London
E7 8QP
United Kingdom
Opening hours
8am – 10pm 7 days per week.
Email address
Telephone number
020 8709 5555
The Team takes referrals from GPs, hospital teams, the London Ambulance Service, statutory and non-statutory services, such as mental health services, the London Borough of Newham, and other professionals. People can refer themselves, or make enquiries on behalf of a family member or friend.
Calls are answered by an Administrator based within the team, who will take the basic details and pass the call to a qualified clinician who will triage the referral, assess the urgency, and arrange treatment, and care or provide advice.
The clinicians are knowledgeable about the range of different services and options. This helps callers to be directed to the most appropriate service to meet their needs. There is also a Duty Manager available at all times, who oversees the work of the Team.
Calls are answered by an Administrator based within the team who will take basic details and pass the call to a qualified clinician who will triage the referral, assess the urgency and arrange treatment, care or provide advice.
The clinicians are knowledgeable about the range of different services and options. This helps callers to be directed to the most appropriate service to meet their needs. There is also a Duty Manager available at all times who oversees the work of the team.
Team Email: epct.spa@nhs.net
Completion of the relevant teams’ referral form.
The Team takes referrals from GPs, hospital teams, London Ambulance service, statutory and non-statutory services such as mental health services, London Borough of Newham and other professionals. People can refer themselves, or make enquiries on behalf of a family member or friend.
To work with us, please visit our job vacancies page.