All our patient-facing services should have 'You Said, We Did' posters to show how feedback is responded to. Here's how you can get yours.
The attached forms should give you everything you need to order some You Said, We Did boards. You can do this online, via Oracle or by emailing a form.
The process is looked after by the Quality Assurance team. You can contact them on ELFT.QA@nhs.net if you have any other questions.