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Getting Started

Getting Started

Get Started
The first step in getting started is to make a referral. If you prefer, you can contact us on 01234 880400 to speak to a member of the admin team who will take your details and process a referral for you.
Below provides information of what happens once your referral has been processed.
Please note: Bedfordshire Talking Therapies is not an urgent crisis service therefore, this referral form should not be used if you require urgent support. If you are worried about immediate risk or harm to yourself or others, please speak to your GP. Alternatively, you can contact the following services 24 hours a day, 7 days a week: NHS111 and select Option 2 or the Samaritans (116 123).

 

 

Referral Processed 

Once your referral is received and processed by one of our friendly admin team members, you will be sent a text message (if permission is given) with a link to book your telephone assessment. If you do not receive a text from us after a period of time, or would prefer to speak to someone to arrange your first appointment, you can contact the service on 01234 880400.

Once your assessment is booked, you will be sent a link to the welcome pack opposite. This is useful information which we advise you to read before your appointment. 


 

Useful Information

Questionnaire (PHQ9/ GAD7 etc)

Your Records and you

People Participation Leaflet

What to do in a Crisis

Employment Support Leaflet

Before Assessment 

As you approach the date of your assessment, you will receive a text reminder (if permission has been given) for the appointment, as well as an email (if permission is given) with a web-based version of the questionnaires above. This asks you to reflect on how you have been feeling over the previous two weeks and forms part of the assessment. 

You will simply need to place a tick in the appropriate boxes and submit the questionnaire. Your answers will be automatically updated to your file ready for your assessment with the therapist. 

Assessment 

The therapist will call you at the date and time that you agreed, to complete the assessment. The assessment can take up to 45 minutes and you should be somewhere quiet and private to take the call and not be driving. At the end of the assessment, the therapist will agree on a date and time with you for them to call you with an outcome and to discuss the immediate options available to you.

If you are unable to attend your appointment please contact us as soon as possible so that we can offer your appointment to another patient. 

Please be aware, if you do not attend (DNA) two appointments or you cancel three appointments this will result in your case is closed and you will be discharged from the service. 

 

Walk through Video's of 2 Main Buildings

If you will be attending any appointments face to face at either Gilbert Hitchcock House or Whichello's Wharf, the video's below will provide a brief walk through on how to access the buildings.

 

Please note there are parking charges at Gilbert Hitchcock House, Bedford, however there are a number of streets free to park on within 5-10 minutes walking distance.

 

 

Attending Gilbert Hitchcock House, Bedford

Attending Whichello's Wharf, Leighton Buzzard